Color Text & Graphics Get Envelopes Opened
Pitney Bowes commissioned a study to identify factors that could influence when and whether recipients would open their mail and read it. The April 2010 study by Leflein Associates, examined preferences, attitudes and behaviors about mail as received at home by approximately 1,500 U.S. adults.
Participants were presented with graphic depictions of envelopes to determine which features would make them most likely to open them. They examined an average of 16 screens, each containing 4 randomized envelopes, to test for variables including the presence of text, graphics and color on envelope fronts and backs.
The key survey findings included the following:
- What’s printed on the front of the envelope strongly influences when and whether people open it.
- Participants were 69% more likely to open a mail piece with color text and graphics on the front before opening pieces with no headline or graphic;
- Given a choice of color graphics or black-and-white text, participants indicated they were 2.5 times more likely to open envelopes with color graphics first.
- What’s printed on the back of the envelope is less influential.
- 57% of participants indicated they hardly ever noticed what was printed on the back of the envelope when sorting through or opening their mail;
- However, as with the front of the envelope, the study indicated that the presence of color text and graphics on the back was significantly more likely to influence their decision than black-and-white only.
- Participants said they prefer physical mail to e-mail for bills, invoices and financial statements, as well as most catalogs and promotions.
- 66% of participants preferred to receive catalogs by physical mail;
- 61% preferred to receive bills and invoices by physical mail; and
- 59% preferred to receive financial or bank statements by physical mail.
About: The study was conducted by Leflein Associates, on behalf of Pitney Bowes. A total of 1,503 opt-in research panelists (age 18+) completed the online survey between February 23 and March 3, 2010. The sample margin of error of is +/-2%.
Source: Pitney Bowes, Color Makes a Noticeable Difference, July 27, 2010.